Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that aims to help consumers “manage upgrades, add new lines, ask billing questions, take advantage of savings, and more,” according to the telecom […]
Verizon has asked the Federal Communications Commission to get rid of the rule requiring it to unlock phones after 60 days. In a letter to the FCC spotted by LightReading, Verizon claims the current unlocking requirement “benefits bad actors and fraudsters.” The FCC first imposed an unlocking requirement following Verizon’s purchase of C-Block spectrum in […]
Sen. Ron Wyden said in a letter that one U.S. phone carrier turned over Senate data to law enforcement without notifying the target.
Verizon’s $20 billion deal to acquire the fiber internet provider Frontier is officially happening. On Friday, the Federal Communications Commission signed off on the merger, which will allow Verizon to “upgrade and expand” Frontier’s existing fiber networks. Verizon expects to bring fiber to 1 million homes each year following the acquisition. The deal went through […]