Verizon

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Verizon’s ‘software issue’ has disconnected many wireless customers across the US

Verizon has confirmed to customers in stores and online that its network is having an issue on Saturday. Many people have been unable to connect and make or receive calls for hours, while DownDetector’s tracker peaked in the afternoon at around 3:30PM ET with more than 20,000 reports. Some customers report their service has continued […]

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Verizon is upping its fees again

Verizon just announced a three-year price lock in April, but now the company has confirmed that it’s “making some adjustments” that will raise the cost of your phone bill anyway. In a statement to The Verge, Verizon spokesperson Adria Tomaszewski says the “vast majority” of customers will see a price hike of “less than 30 […]

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Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues

Verizon is trying to streamline its customer service experience by overhauling it with more chatbots and AI tools. The My Verizon app is being relaunched today with a new “AI-powered Verizon Assistant” that aims to help consumers “manage upgrades, add new lines, ask billing questions, take advantage of savings, and more,” according to the telecom […]

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Verizon wants to wait longer before unlocking your phone

Verizon has asked the Federal Communications Commission to get rid of the rule requiring it to unlock phones after 60 days. In a letter to the FCC spotted by LightReading, Verizon claims the current unlocking requirement “benefits bad actors and fraudsters.” The FCC first imposed an unlocking requirement following Verizon’s purchase of C-Block spectrum in […]

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Verizon’s $20 billion Frontier acquisition wins FCC approval

Verizon’s $20 billion deal to acquire the fiber internet provider Frontier is officially happening. On Friday, the Federal Communications Commission signed off on the merger, which will allow Verizon to “upgrade and expand” Frontier’s existing fiber networks. Verizon expects to bring fiber to 1 million homes each year following the acquisition. The deal went through […]

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