Zendesk acquires agentic customer service startup Forethought
Forethought was years ahead of its time and the 2018 winner of TechCrunch Battlefield.
Zendesk
Ready or not, enterprises are betting on AI
This has been a big week for AI companies signing enterprise deals, with Zendesk unveiling new AI agents that are supposed to be able to resolve 80% of customer service issues, Anthropic and IBM announcing a strategic partnership, and Deloitte also announcing a deal with Anthropic.
Zendesk says its new AI agent can solve 80% of support issues
Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.